+49 (211) 178 367 09
info@lux-floor.de
+49 179 403 33 81
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Shipping and payment

1. Payment options

We currently offer the following payment options, unless otherwise specified in the particular product presentation in the offer:

- Cash on collection
- Prepayment by bank transfer
- Paypal
- Credit card payment
- Amazon Pay
- Purchase on account via PayPal

2. Shipping costs and delivery

Depending on the product and quantity, we send the goods as a parcel or by forwarding agent. Currently we deliver to the following countries: Germany, Europe 1 (Austria, Netherlands, Belgium, Luxembourg, Denmark, Czech Republic, Poland), Europe 2 (Italy, Spain, Portugal, Finland, Norway, Sweden, Latvia, Lithuania, Estonia), Europe 3 (Albania, Bulgaria, Greece, Ireland, Macedonia, Republic of Moldova, Romania, Serbia, Turkey, Ukraine, United Kingdom, Belarus). If you would like us to ship to another country, please write us an email at info@lux-floor.de and tell us the item, the quantity, the delivery address with the country and the corresponding postcode. We will then inform you at short notice whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - inform you of the shipping costs.

Shipping to Germany (mainland)

Goods Weight Shipping flat rate
up to 1 kg 5,95 EUR
up to 15 kg (1 PU) 9,95 EUR
15 - 75 kg (2 - 5 PU) 30 EUR
75 - 150 kg (6 - 10 PU) 40 EUR
150 - 225 kg (11 - 15 PU) 50 EUR
225 - 300 kg (16 - 20 PU) 60 EUR
300 - 375 kg (21 - 25 PU) 70 EUR
375 - 450 kg (26 - 30 PU) 80 EUR
from 450 kg (ca. 31 PU) 90 EUR
Overlength 20 EUR

Other countries from our delivery area Europe 1 (Belgium, Luxembourg, Netherlands, Austria, Poland, Czech Republic)

Goods Weight Shipping flat rate
up to 100 kg (1 - 6 PU) 60 EUR
100 - 200 kg (7 - 13 PU) 90 EUR
200 - 300 kg (14 - 20 PU) 120 EUR
300 - 400 kg (21 - 26 PU) 150 EUR
from 400 kg (ca. 27 PU) 180 EUR
Overlength 30 EUR

Other countries from our delivery area Europe 2 (Estonia, Finland, Italy, Latvia, Lithuania, Norway, Spain, Sweden, Portugal, Hungary)

Goods Weight Shipping flat rate
up to 100 kg (1 - 6 PU) 90 EUR
100 - 200 kg (7 - 13 PU) 135 EUR
200 - 300 kg (14 - 20 PU) 180 EUR
300 - 400 kg (21 - 26 PU) 225 EUR
from 400 kg (ca. 27 PU) 270 EUR
Overlength 40 EUR

Other countries from our delivery area Europe 3 (Albania, Bulgaria, Denmark, Greece, Ireland, Macedonia, Republic of Moldova, Romania, Serbia, Turkey, Ukraine, United Kingdom, Belarus)

Goods Weight Shipping flat rate
up to 100 kg (1 - 6 PU) 120 EUR
100 - 200 kg (7 - 13 PU) 180 EUR
200 - 300 kg (14 - 20 PU) 240 EUR
300 - 400 kg (21 - 26 PU) 300 EUR
from 400 kg (ca. 27 PU) 360 EUR
Overlength 40 EUR

For delivery to other countries and German islands please ask for a non-binding offer by email.

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be covered by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at
http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

When delivering with a forwarding agent, the driver will contact you on the day of delivery. It is therefore important that you can be reached at the number provided. In case of repeated delivery attempts by the forwarding agent, you may incur additional charges.

Freight forwarding deliveries are made to the kerb stone edge. Depending on the size of the order, you should arrange assistance in carrying the goods to the place of use.

As a customer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify the seller and the carrier of any complaints as soon as possible and to have them receipted by the driver on the delivery note.

3. Collection

You can collect your ordered goods directly from us. After your order, we will notify you when your goods are ready for collection.

Collection address:

Lux-Floor
Oberbilker Allee 199
40227 Düsseldorf
Germany


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